Return & Refund Policy

We want every customer to feel confident shopping with us. While we hope you love your purchase, we understand that situations may arise. This policy outlines how returns, refunds, and cancellations work when shopping on our site.

If you have questions or need help with your order, you can reach us anytime at:
📧 shopwithturner@gmail.com

⭐ Cancellation Policy

Order cancellations or changes must be requested within 24 hours of placing your order.
After 24 hours, your order may already be processing or shipped, and we may not be able to modify or cancel it.

If your cancellation is approved within the 24-hour window, your refund will typically be processed within 10 business days.

⭐ Returns & Refunds

We offer a 30-day return window for unused, unopened items in their original packaging.

To qualify for a return:

• Items must be unused

• Items must be in original packaging

• Items must be approved by our customer support team before being sent back

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

We do not accept returns or issue refunds for:

• Used or worn items

• Items damaged due to normal wear, misuse, or improper handling

• Items returned without approval

• Items returned outside the 30-day window

We reserve the right to apply a restocking fee of up to 25% for items returned without a valid reason or outside the acceptable condition requirements.

How to Start a Return

Email us at shopwithturner@gmail.com within 30 days of delivery and include:

• Order number

• Full name

• Reason for return

• Photo/video if applicable

Once approved, you’ll receive detailed return instructions. Be sure to include your order number and name inside the package.

Refund Timeline

• Inspection may take up to 10 business days after we receive your return

• Refunds may take up to 40 business days to fully process depending on your financial institution

Refunds are issued in USD (U.S. Dollars). Any currency conversion fees or differences are the responsibility of the customer.

⭐ Product Concerns

We encourage all customers to read and follow product instructions carefully.
Failure to use a product safely or correctly may result in damage or injury, for which we cannot be held responsible.

If you experience discomfort, unexpected issues, or have safety concerns about your product:

📧 Contact us immediately at shopwithturner@gmail.com
We’ll help troubleshoot or advise on next steps.

⭐ Damaged Items

We take care to package all items securely. An item is considered damaged if the product itself is physically broken or defective upon arrival.

Damaged packaging alone (dented box, creased mailer, etc.) is not considered product damage.

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Email shopwithturner@gmail.com with clear photos of the damage

• Our team will determine eligibility for a free replacement

We do not refund or replace items damaged due to normal wear, misuse, or improper operation.

⭐ Shipping & Delivery Issues

While we do our best to ensure timely delivery, we cannot be held responsible for delays or issues caused by:

• The shipping carrier

• Customs processing

• Incorrect addresses provided by the customer

• Lost or stolen packages

• Natural events, holidays, or uncontrollable circumstances

For late or missing packages, please contact the shipping carrier directly first. If further assistance is needed, reach out to us at shopwithturner@gmail.com.